UMATILLA INDIAN RESERVATION -- A Fortune 500 communication service provider has called on Cayuse Technologies for technical support at the Confederated Tribes of Umatilla Indian Reservation-owned information technology operation.
The new client has not only brought an opportunity to expand employment at the call center. It has also brought the opportunity for Cayuse Technologies to expand its services and network infrastructure, according to an announcement from the Tribes.
The new infrastructure -- including a fiber-optic OC-3 connection -- has helped create a near-round-the-clock operation by supporting all U.S. time zones.
Cayuse Technologies' business development Manager Alanna Nanegos said in the announcement the company has hired 20 new staff members to round out the team of 54 Retail Support Services agents that will serve the new client, whose name was not disclosed.
To celebrate the new Retail Support Services operation, a ribbon-cutting event was planned for today at 4 p.m. at the call center, 72362 Coyote Road.
Cayuse Technologies was established by the Tribes in late 2006 to help diversify the economy and create living-wage jobs to people of the Umatilla Indian Reservation and surrounding rural residents. Created in partnership with Accenture, it specializes in full lifecycle software application development; remote executive support services; information technology support and electronic records management solutions, including document imaging.
The services are now performed for the purchase card and global telecommunications industries, a global consulting firm and government entities, according to the announcement.
Cayuse Technologies was the first tenant at the Tribes' 140-acre Coyote Business Park, adjacent to Interstate 84, 5 miles east of Pendleton.
It has grown from 25 employees in January 2007 to 165 now. It has a capacity for up to 450 employees.