Pacific Power warns of phone scam

Multiple customers have reported problems, the utility says.


PORTLAND -- Pacific Power on Tuesday warned its Washington, Oregon and northern California customers to be wary of a phone scam.

A statement from the company said that in recent days multiple customers have reported calls from parties claiming to be a Pacific Power representative trying to collect on alleged past-due utility accounts. The caller threatens to cut off power unless the customer provides a credit card number to pay down the bill.

Pat Egan, vice president of customer and community affairs, said customers should refuse to provide any information to such callers.

"We're very concerned that someone would try to defraud our customers using our company's good customer relationships and reputation," Egan said. "These calls are in no way associated with our company, and we want to make sure our customers are aware that anything that seems unusual is just that -- unusual."

Anyone receiving such calls about their utility bill is encouraged to pick up on any information, such as a number that appears on caller ID, and to report the incident to local police.

Pacific Power has contacted law enforcement agencies and the Oregon Department of Justice about the fraud activity, Egan said. Information is available by calling Pacific Power toll-free at 1-888-221-7070.


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