When it comes to customer satisfaction, Banner Bank is among the best, according to results from the latest ranking by global market research firm J.D. Power and Associates.
The Walla Walla-based susidiary of Banner Corp., has received the highest ranking in retail banking customer satisfaction in the Northwest in J.D. Power and Associates’ 2013 Retail Banking Satisfaction Study.
This is the second consecutive year for Banner’s high ranking and also the second year in which the company was eligible for the awards in the eighth annual customer satisfaction study. Results are determined by six factors: account activities, account information, facilities, fees, problem resolution and product offerings.
In a prepared statement, Banner President and Chief Executive Officer Mark Grescovich attributed the ranking to the company’s consistent focus on client satisfaction.
“We believe our clients value our relationship as much as we do, and my colleagues work hard every day to deliver outstanding service,” he said.
The award, he continued, instills pride in the company. “Banner Bank’s goal is to continuously improve everything we do, and every day we strive to be the best provider of financial services in the Northwest. Achieving this honor again in 2013 serves as reinforcement that we are successfully executing on our vision and goals as a company.”