I am a 62-year-old veteran living on a monthly Social Security disability check. On Dec. 18 I had reservations to fly to Seattle to be with my family for Christmas. I made a mistake, I showed up at the Walla Walla airport later than I should have and got in line with everybody else to be scanned and to have my luggage checked.
I had my e-ticket trip itinerary in my hand along with my driver’s license, expecting to get on the plane, but my itinerary is not a ticket. Even though my trip ID number and name were on the computer- generated “ticket,” I was told I could not fly.
I went over to generate the ticket on a kiosk but was informed I was too late. The airplane still had 17 minutes before takeoff (6:07 a.m. refusal at kiosk and 6:25 a.m. departure time) and this was after waiting in line for 15 minutes.
Walla Walla airport is not a big airport. No employee would even consider helping me, not even the slightest possibility. To get another ticket would cost about an additional $160 on top of the $170 for the original ticket. I could not afford the additional cost.
I take full responsibility for my mistake, and I understand there are rules but ...
The reason for my letter is this: It’s Christmas time, couldn’t somebody have made an effort to assist me, maybe bend the rules this one time? How would they feel if they were in my shoes and their yearly trip to see their daughters and grandchildren was canceled and that if maybe some employee would have taken an extra five minutes to help an elderly man with a fixable problem the trip wouldn’t be canceled.
I guess my bitterness is evident. Again, the blame is mine.
Merry Christmas to all!