City of Walla Walla commissions satisfaction survey


WALLA WALLA — The city of Walla Walla has commissioned a resident satisfaction survey that will be launched by Cobalt Community Research later this month. The survey will allow residents to offer feedback on the city and its programs and services and strengthen upcoming planning and budget decisions, according to a news release.

Cobalt, the non-profit organization administering the survey, will send surveys to a random sample of community residents who are also city utility customers. The identity of residents will not be tied to the results, the city said.

“We ask that residents help guide city officials in their decisions to make Walla Walla an even better community in which to live, work and play. To those of you who receive a survey, please take a few minutes to fill it out and send it back. Invest the 10 minutes. You can even take it online,” City Manager Nabiel Shawa said in the release.

“Confidentiality is an important part of this study,” Shawa said. “We want our residents to be comfortable sharing both the good and the bad without worrying that we’ll know who said what.”

The study is part of a non-profit program called the Cobalt Citizen Engagement and Priority Assessment. It gives local governments solid, citizen-based data to support resource decisions; improve services; measure progress; and build public trust. Because the assessment is a trusted independent assessment, the credibility of the data is solid, according to the release.


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