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Mystery shopper Larisa Steele leaves Panda Express with her drink, leftovers and notes about the experience that will be used to improve upon what the restaurant is currently doing. Steele evaluates restaurants for certain criteria to provide feedback for managers and owners and things ti improve upon. Monday, November 21, 2011

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Milton-Freewater woman plays a role for local businesses

A Milton-Freewater woman's covert gig helps businesses keep an eye on customer service.

When shoppers go into stores, restaurants and theaters this holiday season, they'll hope for good service, clean facilities and to find whatever they came for.

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